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Mailing and shipping address for rebuilds and restorations:
Jim Inglese Eight Stack Systems
242 SE Mimosa Place
Lake City, FL 32025
I gladly invite all emails. Click on this link to send us an email: jiminglese@proton.me
TEXTING:
Please do not send texts. Email or call me, please.
If you have a list of questions, please feel free to call my cell phone number: (203) 623-0659. I answer calls between 9 am and 5 pm Monday through Thursday. We are closed on Fridays. I try to answer all emails within 24 hours, including on weekends.
I do my best to answer voicemails promptly and if I see a missed call I will try to call you back as soon as I am free. Thank you.
ORDERING:
All orders are taken over the phone. When you are ready to order, please call and I will fill out a build sheet as we discuss every detail. I will ask a list of questions to be sure your assembly is built to your exact specifications. From the build sheet, a "Pro Forma" invoice is created and emailed to you for your approval. When you're satisfied that everything is correct, we'll take a 50% deposit to start the order. No order can be scheduled for final assembly until the final balance is received.
PAYMENT:
A 50% deposit starts the order and the second half payment is due when we're ready to schedule it for assembly. WE WILL ALWAYS CALL YOU FOR THIS PAYMENT. NEVER SEND MONEY UNLESS YOU RECEIVE A PHONE CALL FROM US REQUESTING PAYMENT. SEVERAL OF OUR CUSTOMERS HAVE BEEN SCAMMED BY PHONEY PAYMENT REQUESTS! One scam instructs customers to make a payment through Paypal, money wire, cash app, or Zelle. If you ever get such an email, don't' send any money. It's a scam.
CREDIT CARD
All credit cards are accepted, but the credit card processing bank will add a 4% processing fee to your payment. We don’t charge or receive any of this fee; it is added to your charge by the bank. Anyone wishing to avoid the credit card fee can pay in a variety of other ways.
PAYPAL
We now accept Paypal. If you wish to pay using Paypal, we will send you an invoice through PayPal which will include a 1.9% fee to offset a portion of the fee that Paypal charges. If you wish to use PayPal, just ask us to send you an invoice through PayPal.
PAYMENT BY CHECK
We accept payments via a personal or company check as long as your name or company name is imprinted by the bank on the face of the check. We don't accept checks without an imprinted name, bank checks, or cashier's checks. Checks must be sent using a delivery method with a tracking number such as USPS Priority Mail, UPS, or FedEx. DO NOT SEND A CHECK IN A STANDARD ENVELOPE WITH A POSTAGE STAMP. Always use a carrier that gives supplies a tracking number.
MONEY WIRES
Payment can be made via money wire. Just ask us for our bank wire information. Sending a money wire through WISE is dangerous. WISE sent our funds to the wrong bank and wrong bank account TWICE. The second time, we lost $2400 and WISE refused to retrieve the funds. Do not use WISE as a money wire service.
SCAM ALERT:
IF YOU EVER RECEIVE AN EMAIL ASKING YOU TO MAKE A PAYMENT THAT WE HAVE NOT DISCUSSED OVER THE PHONE FIRST, IT’S A SCAM. We will never send you an email requesting payment by money wire, Zelle, Cash App, Venmo, or PayPal. Any payment requests should be verified with a phone call first.
PHYSICAL PICKUP:
Our standard shipping method is UPS, but if you wish to come and pick up your order, you can call to schedule the pickup which can be arranged after we receive the final payment. The final payment cannot be paid on pickup day as a "COD". FULL PAYMENT MUST BE MADE BEFORE PICKUP.
RETURNS:
If you need to return something to us due to damage, malfunction, or defect, please call us first for preauthorization. In most cases, we will arrange for the pickup and return shipping back to us at no cost to you.
ORDER CANCELLATIONS:
Order cancellations after 10 days are subject to a 20% restocking charge.
REFUNDS:
Please allow 30 days for refunds.
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of J. Inglese Companies, LLC, copyright 2024.